Complaints Advice

The Elmdale Group are passionate about what we do, and we are committed to delivering the best experience possible for our clients. We appreciate all feedback, good and bad, so if you have any comments about the service you have received, we’d love to hear from you. If you have any complaints about the service you have received from us, we’ll look to address them swiftly and efficiently.  

 Step 1: In the first instance we would like to try and deal with any issues when they arise, with the member of staff with whom you first raise the issue with. If this fails to reach a satisfactory resolution we’d like to hear from you as per step 2.  

Step 2:  

Please email us at or write to us at:  

Elmdale IT Services
4-5 Bacchus House
Calleva Park
RG7 8EN 

United Kingdom  

This will go directly to one of our managers who will investigate your complaint. Your complaint will be acknowledged in writing or via telephone within three working days of receiving the complaint. An investigation will be carried out into the issues raised and a full response will be provided within ten working days.  

Step 3: If you remain dissatisfied you may refer your complaint to the service provider ombudsman, CEDR using the details below. 
100 St. Paul’s Churchyard 
+44 (0)20 7536 6000  

Domain Abuse Complaints If you need to report abuse for a domain name that is registered with us, please email